Mike Mi

Mike Mi


ExecutiveDirector- Internet Customer Center Consortium, CCIIP

Founder – China Call Center & CRM Association (CNCCA)

Founder – AsiaPacific Contact Center Association Leaders (APCCAL)

ExecutiveDirector - VIA FHL Foundation         As one of the founders, Mike formed ChinaCall Center & CRM Association, established China ICCC(Internet CustomerCenter Consortium), he is also the founder of Asia Pacific Contact CenterLeadership (APCCAL). He also founded Academy of Contact Center & BPO,focusing on talent development, Industry research and business consulting.

Over 20 years multi-national companies experience,Mike has solid management experience, of which in Telecommunications and callcenter & BPO industry, Mike has rich experience in service management,project management, talent management and leadership & communicationtraining.

Mike is IAOP Certified COP. Mike is alsocertified trainer from AT&T College of Call Center Excellence. CertifiedDISC&Motivator analyst. Advisor for Guiyang government, and for China Council for International Investment Promotion(CCIIP).

BeijingTianjinShanghaiChongqingGuangzhou ShenzhenWuhanDalianNanjingChendu JinanXianHaerbinHangzhouHefei ChangshaNanchangSuzhouDaqingWuxi XiamenShenyangChangchunNantongZhengjiangNingboFuzhou(Pingtan Comprehensive Experimental Area)QingdaoZhenzhouNanning Urumqi

Copyright:ChinaSourcing Summit

Record Number:2141234