ExecutiveDirector- Internet Customer Center Consortium, CCIIP
Founder – China Call Center & CRM Association (CNCCA)
Founder – AsiaPacific Contact Center Association Leaders (APCCAL)
ExecutiveDirector - VIA FHL Foundation As one of the founders, Mike formed ChinaCall Center & CRM Association, established China ICCC(Internet CustomerCenter Consortium), he is also the founder of Asia Pacific Contact CenterLeadership (APCCAL). He also founded Academy of Contact Center & BPO,focusing on talent development, Industry research and business consulting.
Over 20 years multi-national companies experience,Mike has solid management experience, of which in Telecommunications and callcenter & BPO industry, Mike has rich experience in service management,project management, talent management and leadership & communicationtraining.
Mike is IAOP Certified COP. Mike is alsocertified trainer from AT&T College of Call Center Excellence. CertifiedDISC&Motivator analyst. Advisor for Guiyang government, and for China Council for International Investment Promotion(CCIIP).