Seminar on Internet Customer Center

——New Challenges & Opportunities for Customer Service Industry by AITechnology

Time13:30-17: 00, September 29, 2017

LocationTheDragon Hotel, Hangzhou

OrganizersICCC of CCIIP

ObjectiveCustomer Service and BPO cover almost everyindustry, becoming the most promising form of driving force.ICCC providecommunication platform for all the industry players. Targeting “Serving theworld through High Standard”, ICCC provide a platform for experience sharing,co-generation in the ever-changing era.

Attendees: CCIIP, ICCC, Shenzhen Call Center Association,Founder, Haier, Sykes, 800TeleServices, BaiHe, Welsend, ChinaMotion, Lenovo,Open Education, VisionX, Beijing 7Runto Technology,Shanghai Pukinte, CFSS etc

Experts from Malaysia, Singapore, Hong Kong andTaiwan etc.

Agenda

ModeratorLIU Yanjun, Director,  ICCCof CCIIP

13:30-13:35

Introduction of Agenda & Guests

Internet  Customer Center Consortium of  CCIIP

Speech from CCIIP

13:35-13:45

Ms. ZHOU Ming, Executive Vice President of CCIIP

ICCC 2017 work plan

13:45-13:50

Mr.  Mike MI, Executive Director of ICCC of CCIIP

Chairman  Speech-ICCC

13:50-13:55

Mr.  YIN Ping, GM of  Founder Converged Communications Service Co., Ltd

13:55-14:00

Group Photo of founding members

Keynote

14:45-14:30

Keynote1:  Contact Center transform to Strategic Center

Mr. Jason CHU, Chairman of APCSC

14:30-15:00

Keynote2: How AI/DL  helps enterprises Digital Transformation

JD  CHIOU,CEO of Intumit,Inc.

15:00-15:30

Keynote3: Internet+ Education

Mr. SHENG Hua, CEO of Beijing  MDONG Technology, Vice Principle  of Guizhou Forerunner College

15:30-16:00

Keynote4: Establish  Intelligent Customer Service Center

Mr. JI Wang, CEO of Zhejiang  Utry Information and Technology Company, Inc

Roundtable

16:00-17:00

The impact of AI in Customer Center Transformation

Moderator: Mike MI,  Executive Director of ICCC

Guests:                                                  

Sam YUAN, VP, Far EasTone of Taiwan

CHAN FY, Executive Director of  CCAM

Robin FENG, Senior Manager,  Microsoft BPO

Alex WONG, Chairman&CEO, 800TeleServices Ltd.

Kerry QIN, General Manager, CTI  Forum

Ms.LIAO Daili, Director of  Shenzhen Call Center Association

NoteTheagenda will be adjusted according to the practical situation.

BeijingTianjinShanghaiChongqingGuangzhou ShenzhenWuhanDalianNanjingChendu JinanXianHaerbinHangzhouHefei ChangshaNanchangSuzhouDaqingWuxi XiamenShenyangChangchunNantongZhengjiangNingboFuzhou(Pingtan Comprehensive Experimental Area)QingdaoZhenzhouNanning Urumqi

Copyright:ChinaSourcing Summit

Record Number:2141234