——New Challenges & Opportunities for Customer Service Industry by AITechnology
Time：13:30-17: 00, September 29, 2017
Location：TheDragon Hotel, Hangzhou
Organizers：ICCC of CCIIP
Objective：Customer Service and BPO cover almost everyindustry, becoming the most promising form of driving force.ICCC providecommunication platform for all the industry players. Targeting “Serving theworld through High Standard”, ICCC provide a platform for experience sharing,co-generation in the ever-changing era.
Attendees: CCIIP, ICCC, Shenzhen Call Center Association,Founder, Haier, Sykes, 800TeleServices, BaiHe, Welsend, ChinaMotion, Lenovo,Open Education, VisionX, Beijing 7Runto Technology,Shanghai Pukinte, CFSS etc
Experts from Malaysia, Singapore, Hong Kong andTaiwan etc.
Moderator：LIU Yanjun, Director, ICCCof CCIIP
Introduction of Agenda & Guests
Internet Customer Center Consortium of CCIIP
Speech from CCIIP
Ms. ZHOU Ming, Executive Vice President of CCIIP
ICCC 2017 work plan
Mr. Mike MI, Executive Director of ICCC of CCIIP
Mr. YIN Ping, GM of Founder Converged Communications Service Co., Ltd
Group Photo of founding members
Keynote1: Contact Center transform to Strategic Center
Mr. Jason CHU, Chairman of APCSC
Keynote2: How AI/DL helps enterprises Digital Transformation
JD CHIOU,CEO of Intumit,Inc.
Keynote3: Internet+ Education
Mr. SHENG Hua, CEO of Beijing MDONG Technology, Vice Principle of Guizhou Forerunner College
Keynote4: Establish Intelligent Customer Service Center
Mr. JI Wang, CEO of Zhejiang Utry Information and Technology Company, Inc
The impact of AI in Customer Center Transformation
Moderator: Mike MI, Executive Director of ICCC
Sam YUAN, VP, Far EasTone of Taiwan
CHAN FY, Executive Director of CCAM
Robin FENG, Senior Manager, Microsoft BPO
Alex WONG, Chairman&CEO, 800TeleServices Ltd.
Kerry QIN, General Manager, CTI Forum
Ms.LIAO Daili, Director of Shenzhen Call Center Association
Note：Theagenda will be adjusted according to the practical situation.