JimLongwood is a Research Vice President in Gartner Research, where he is a memberof the IT services sourcing and vendor management team. Mr. Longwood coversadaptive sourcing life cycle best practices for bimodal, traditional, cloud anddigital IT services options; MSI-SIAM (including some CSB and IT as a broker)for the "run" services; application services (with a focus onconsulting, system integration [SI] and some SaaS); global and Asia/Pacific(APAC) service providers, their offerings and positioning; and offshore countryconsiderations in Asia/Pacific.
Mr.Longwood is a regular presenter at various Gartner events in the region onsourcing strategies, evaluation and selection, MSI/SIAM, contract negotiations,and transition and management of service deals. He has experience in a range ofverticals, including health providers, government, utilities and naturalresources.
Mr.Longwood has more than 39 years of experience in IT systems, which he gained inprivate industry, government, mining, utilities and wholesale distribution. Hespent 22 of these years working for consulting, global services and vendororganizations. In his previous position, he was in Gartner's Consulting group,where he helped clients develop sourcing strategies and prepare outsourcingRFPs, as well as undertaking independent assessments of outsourcing/vendorselection and SI RFPs, contracts and proposals. This included SLA developmentfor several insourced organizations. Prior to joining Gartner, Mr. Longwood wasat Fujitsu and CSC, where he worked as a senior consultant, systems engineer,product marketing manager, solution architect and bid manager, and he assistedwith contract negotiations for various outsourcing and SI deals.
Years of Experience
17 years in total with Gartner
41 years in IT industry
10 years in Government industry
10 years in Energy & Utilities industry
10 years in Healthcare industry
15 years in Technology & Telecommunications industry
B.Sc., with honors, Applied Mathematics, 1974
Graduate diploma, Computer Studies, 1977
Top 5 Issues I Help Clients Address
How do I source professional IT services effectively and quickly in bimodal scenarios?
How do I integrate new cloud and digital services options into my sourcing strategy?
Which service providers have suitable offerings to meet my business needs?
How different are sourcing requirements in Asia/Pacific from NA and EMEA?
Using an MSI-SIAM to dynamically deliver an integrated end-to-end multivendor performance
Roles That Need My Research
CIOs of small to midsize enterprises
Application service managers sourcing C&SI services
Top 5 Vendors I Cover
FUJITSU LIMITED (Consulting and SI services offerings and MSI-SIAM)
CSC (Consulting and SI services offerings and MSI-SIAM)
HP Inc. (Professional and cloud services offerings)
Capgemini (Consulting and SI services offerings and MSI-SIAM)
HCL TECHNOLOGIES LIMITED (Consulting and SI services offerings and MSI-SIAM)
Top 5 Key Initiatives I Cover
Applying Advanced Service Sourcing to Optimize Cost-Effectiveness and Business Value
Transform Service Sourcing to Promote Business Agility
Sourcing and Vendor Relationships Leaders
Modernizing Legacy Mission-Critical Applications in Government
Common Inquiries I Address
Evaluation and selection best practices
Positioning of service provider offerings, particularly in APAC
Contract negotiation and OLA best practices
MSI/SIAM and CSB considerations
Innovation, bimodal and digital considerations
Emerging Research in My Area
Adaptive sourcing with innovation, bimodal and digital
Deal sweet-spot analysis of service providers
Roles of MSI-SIAM and cloud service brokerage (CSB) providers
Sourcing of application and SaaS offerings
Engaging with small(er) service providers
Risks in sourcing IT services
Top 3 Trends I See in the Market
Emergence of innovation, digital and bimodal services
Service integration requirements in hybrid IT environments
Varying evolution of emerging markets like India andChina