China Sourcing Summit 2018 Seminar on Internet Customer Center New Era, New Technology and New Services

Time: 14:00-18:00, September 28, 2018

Location: Hangzhou Hall 1, Intercontinental Hangzhou

Organizer: ICCC, China Council for International Investment Promotion (CCIIP)

Agenda:

Moderator: Mr. Liu Yanjun

14:00-14:05

Opening Speech by Honorable Guest from CCIIP

Section 1: Keynote Speech

14:05-14:10

Opening Speech by Organizer


Mike Mi, Executive Director of ICCC of CCIIP

14:10-14:40

Keynote Speech I: Accelerate customer service outsourcing innovation


Mr. Yin Ping, General Manger, Suzhou Founder Converged Communications Service Co., Ltd.

14:40-15:10

Keynote Speech II: Reveal the insight & concentrate on the keys


Karl Shen, Chairman of Shanghai Pukinte Information and Technology Co., Ltd

15:10--15:40

Keynote Speech III: Cohesively Win the Future, Intelligently Collaborate the World: CAIH Aggregation Platform


Stephen Chen, Deputy General Manager, Cloud Communication Group, China-ASEAN Information Harbor Co., Ltd.

15:40-16:10

Keynote Speech IV: Call Center Management Challenges in times of Reforming Tendency


Mr. Hao Chen, General Manager of  Customer Service Center, Sunshine Insurance Group

16:10-16:40

Keynote Speech V: Embrace the sharing economy and build a new ecosystem of services


Clara Chang, Zhejiang Utry Information Technology Co., Ltd.

16:40-17:10

Keynote Speech VI: The history of artificial intelligence and related applications used in customer support center


April Pu, Founder, Pachira Communications Inc.

Section 2: Panel Discussion

17:10-18:00

Moderator: Mike Mi

Speakers:

· Mr. Yin Ping, General Manger, Suzhou Founder Converged Communications Service Co., Ltd.

· Mr. Karl Shen, Chairman, Shanghai Pukinte Information and Technology Co., Ltd

· Mr. Stephen Chen, Deputy General Manager, Cloud Communication Group, China-ASEAN Information Harbor Co., Ltd.

· Mr. Hao Chen, General Manager of Customer Service CenterSunshine Insurance Group

· Clara Chang, Zhejiang Utry Information Technology Co., Ltd.

· April Pu, Founder, Pachira Communications Inc.


Note: The agenda will be adjusted according to the practical situation.


BeijingTianjinShanghaiChongqingGuangzhou ShenzhenWuhanDalianNanjingChendu JinanXianHaerbinHangzhouHefei ChangshaNanchangSuzhouDaqingWuxi XiamenShenyangChangchunNantongZhengjiangNingboFuzhou(Pingtan Comprehensive Experimental Area)QingdaoZhenzhouNanning Urumqi

Copyright:ChinaSourcing Summit

Record Number:2141234